Logistics Lead

Lead – Logistics Operations

About Glance

Founded in 2019, Glance is a consumer internet company that has created two of the most disruptive digital platforms – Glance and Roposo. Over 400 million smartphones now come enabled with Glance’s next-gen lock screen experience. Roposo is India's first creator-driven live entertainment commerce platform. Shop101, acquired in 2021, powers Glance and Roposo with end-to-end e-commerce and supply chain capabilities.

Role Overview

The Lead – Logistics Operations will be responsible for managing and improving end-to-end logistics operations, covering first-mile pickups, mid-mile movement, last-mile deliveries, and returns. This role focuses on building smooth, cost-effective, and reliable logistics operations that can scale with the business while ensuring a great customer experience.

This role is suited for someone who has worked in fast-growing startup environments, can think big but also stay hands-on, manage multiple partners, solve day-to-day operational problems, and work closely with internal teams to drive results in a constantly evolving setup.

What You Will Be Doing

End-to-End Logistics Operations

• Manage logistics operations across seller pickups, movement between hubs, deliveries to customers, and returns.

• Ensure orders move smoothly across all stages with minimal delays or failures.

• Improve consistency and reliability across cities, routes, and logistics partners.

Partner & Network Management

• Work closely with courier and transport partners, including onboarding, performance reviews, and day-to-day coordination.

• Build strong working relationships with partners and help them operate efficiently and profitably.

• Ensure partners meet agreed service levels for pickups, movement, deliveries, and returns.

Performance & Cost Improvement

• Track and improve key logistics metrics such as Pickup TAT, Linehaul TAT, FAD, OFD, RTO %, Return Turnaround Time, and Cost per Shipment.

• Drive actions to reduce delivery failures, returns, and unnecessary logistics costs.

• Identify problem areas across hubs, routes, and partners and fix them in a timely manner.

Process Improvement & Tech Adoption

• Set up and improve simple, clear processes for logistics operations.

• Work with tech and product teams to adopt tools that improve visibility, tracking, and control.

• Use data and reports to spot issues early and prevent repeat problems.

Cross-Functional Collaboration

• Work closely with Supply, Finance, Tech, Seller Experience, and Customer Experience teams to keep logistics aligned with business needs.

• Support cost discussions, planning, and partner negotiations.

• Act as the point of contact for resolving major operational or partner issues.

Team Leadership

• Guide and support logistics operations team members, helping them perform better and grow.

• Set clear goals and follow up on execution and results.

• Encourage a culture of ownership, accountability, and continuous improvement.

Planning & Reporting

• Maintain daily, weekly, and monthly logistics reports and dashboards.

• Share clear updates, key risks, and improvement plans with leadership.

• Support long-term planning for scaling logistics operations.

Key Skills & Competencies

• Good understanding of end-to-end e-commerce logistics.

• Experience working with multiple courier or logistics partners.

• Strong skills in Excel, reporting, and basic logistics systems.

• Comfortable working in a startup or high-growth environment with limited structure and high ownership.

• Clear communication and stakeholder management skills.

• Practical problem-solving mindset with a focus on execution.

Qualifications & Experience

• Graduate / Postgraduate.

• 4–6 years of experience in logistics operations, supply chain, or e-commerce fulfilment.

• Prior experience working in a startup, high-growth company, or rapidly scaling business is strongly preferred.

• Proven ability to build processes from scratch and scale operations.

Why Join Us?

At Glance, you will help build strong, scalable logistics operations that power exciting consumer experiences. You will work with capable teams, take ownership of meaningful problems, and make a visible impact in a high-growth environment.

We offer daily meals, wellness initiatives, learning opportunities, and a culture that encourages freedom, creativity, and excellence.