Senior Logistics Associate

About Glance

Glance

400 million smartphones

Roposo

Shop101

Role: Senior Executive – Last Mile

Senior Executive – Last Mile

This role requires strong operational rigor, on-ground problem solving, and close collaboration with logistics partners, courier networks, and internal teams to deliver an exceptional customer experience.

You will own last-mile delivery performance, improve delivery KPIs, manage 3PL relationships, and work with supply, finance, and operations teams to ensure efficient and profitable fulfilment.

What You Will Be Doing

Operational Excellence & Daily Execution

• Manage day-to-day last-mile delivery operations: allocation, dispatch, tracking, and delivery performance.
• Monitor SLAs, ensuring compliance on TAT, Delivery Success Rate, and customer experience.
• Identify top issues across hubs, lanes, and partners to improve consistency and reliability.

Partner & Stakeholder Management

• Work closely with 3PL partners, courier service providers, and internal logistics/supply teams to remove operational bottlenecks.
• Build strong relationships with delivery partners and vendors to help them operate profitably.
• Collaborate with cross-functional teams (finance, logistics, supply, experience) for seamless end-to-end execution.

Performance Monitoring & Process Improvement

• Analyse key metrics such as FAD, RAD to OFD, RTO %, Zero Attempt RTO, and identify improvement opportunities.
• Drive initiatives to reduce RTOs and uplift delivery efficiency and customer experience.
• Lead process improvement projects and support adoption of tech-led solutions.
• Handle escalations from customers, stores, and partners with timely resolution.

Planning & Reporting

• Maintain daily/weekly/monthly reporting for last-mile delivery performance.
• Support business planning through structured MIS and Excel-based dashboards.
• Present insights and actionables regularly to leadership.

Key Skills & Competencies

• Strong understanding of last-mile logistics, courier operations, 3PL partner management, and e-commerce fulfilment.
• Proficiency in MS Excel, MIS reporting, and logistics systems.
• Excellent communication and stakeholder management skills.
• Hands-on problem solver with curiosity, initiative, and ownership.
• Ability to work under pressure and manage multiple priorities.

Qualifications & Experience

• Graduate / Postgraduate.
• 3–4 years of experience in last-mile operations (e-commerce, retail, logistics preferred).
• Proven success in managing courier partners / 3PL networks and improving delivery KPIs.

Why Join Us

At Glance, you’ll create disruptive consumer experiences powered by technology.

You’ll work with talented teams, drive meaningful impact from day one, and grow in a fast-paced, entrepreneurial environment.

We offer:

• Daily meals
• Wellness initiatives
• Learning & development opportunities
• A culture of freedom, creativity & excellence
• Fun traditions like Drink Cart Thursdays and Funky Fridays

mind, body, and soul