Logistics Executive

                                 Job Description- Operations/Logistics Executive About LifeChart: Lifechart is India’s first Gut health tech Ayurveda brand, building an alternate healthcare ecosystem, to reach masses of Bharat at an affordable price. We have a vision to transform patient experience in the underserved markets by bridging the gap that exists in healthcare. We are proud to connect our customers to Ayurveda doctors instantly within 60 secs, there are more than 500+ doctors serving patients 24*7 on our platform. We are building a full stack Alternate wellness ecosystem for Rural Bharat tier 2 & 3 cities where we handheld patients right from discovery to recovery of disease. Our vision is to create an Instant, Affordable & Accessible platform where customers get everything related to Alternative wellness by one stop solution right from diagnose to specially curated care management programme by our specialist ayurvedic doctors & herbal commerce where customers could find genuine Lifechart herbal products, Nutraceuticals, supplements & naturopathic medicine. We have been awarded the 2nd best health tech startup by NSDC, Best Ayush startup by Silicon India in past. JOB OVERVIEW Responsibilities: Ø Dispatch Coordination: ·       Oversee the preparation and dispatch of goods from the warehouse or supplier to the first mile (initial transportation). ·       Ensure proper documentation (invoices, shipping labels, packing lists, etc.) is prepared for each shipment. ·       Coordinate with suppliers, warehouses, and transporters to ensure timely dispatch. Ø Transportation Management (Last Mile): ·       Manage and optimize the first mile (pickup from the hub) and last mile (final delivery to customers). ·       Collaborate with third-party vendors, transporters, and drivers to ensure the safe, on-time delivery of goods. ·       Identify cost-effective and reliable transport routes, ensuring timely and safe delivery. Ø Tracking & Monitoring: ·       Track shipments in real-time, providing updates to customers or internal teams as required. ·       Use logistics software or systems to monitor deliveries, ensuring on-time and accurate shipments. ·       Address and resolve any delivery delays, rerouting issues, or logistical challenges that arise. Ø Customer Service: ·       Act as the point of contact for customers regarding delivery inquiries, issues, or special requests. ·       Ensure a high level of customer satisfaction through timely and accurate deliveries. ·       Handle customer complaints related to deliveries, finding solutions in a professional and efficient manner. Ø Compliance & Documentation: ·       Ensure all deliveries comply with legal, safety, and regulatory requirements. ·       Maintain accurate records of all shipping and delivery activities, including bills of lading, tracking sheets, and proof of delivery. ·       Assist in audits or inspections related to logistics operations. Ø Performance Analysis & Reporting: ·       Monitor and report on key logistics metrics such as delivery times, transportation costs, and delivery success rates. ·       Provide regular updates to management on logistics performance and suggest improvements. Ø Problem Resolution: ·       Address issues related to damaged goods, lost shipments, or delays, ensuring quick resolution to minimize disruption to the supply chain. ·       Coordinate with relevant teams to improve logistics processes and reduce risks.