Loan Servicing Manager Associate

As a Loan Servicing Manager, your role is crucial in ensuring the smooth functioning of the loan servicing processes. Your responsibilities will include: - Monitoring the team daily to ensure all Service Level Agreements (SLAs) are met and escalating exceptions immediately for resolution. - Supervising processes such as Deal Closing, Drawdowns, Rollovers, Nostro & Past Due Reconciliation. - Ensuring adherence to QUALITY & QUANTITY SLAs and maintaining a robust workflow allocation model. - Serving as the Subject Matter Expert (SME) to handle complex process-related queries and routing them to onshore teams if needed. - Implementing a robust Knowledge Management model, including Standard Operating Procedure (SOP) maintenance and training. - Driving 100% compliance with process-related policies, guidelines, and controls. - Motivating and supporting team members to meet goals, identifying High Potential (HIPO) individuals and planning for their development. - Identifying alternatives and options for issues, seeking alternative scenarios. - Working successfully with others, valuing diverse skills and building interdependence. - Identifying training needs to improve performance and ensure compliance with training timelines. - Ensuring high team depth with trained backups for critical work queues. Qualifications Required: - Hold a Bachelor's degree with a minimum of 8 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. - Gain knowledge of loan systems like Loan IQ. - Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. - Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. - Maintain a strong risk and control mindset. - Understand investment banking products, including loans. - Drive small to medium-sized projects, achieving strong results. In addition to the outlined responsibilities and qualifications, the company values individuals who can: - Influence and lead conversations with stakeholders effectively. - Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership. - Develop domain learning and exhibit strong interpersonal and communication skills. - Apply analytical thinking and problem-solving skills effectively. - Understand the product lifecycle and area product management thoroughly.,