Loan Servicing Manager Associate

As an experienced Loan Servicing Supervisor, you will play a crucial role in ensuring the smooth operations of loan servicing processes. Your primary responsibilities will include: - Monitoring the team daily to ensure all SLAs are met, escalating exceptions promptly for resolution. - Supervising processes such as Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. - Ensuring adherence to QUALITY & QUANTITY SLAs and maintaining a robust workflow allocation model. - Serving as the subject matter expert (SME) for handling complex process-related queries and routing them to onshore teams if needed. - Implementing a robust Knowledge Management model, including SOP maintenance and training. - Driving 100% compliance with process-related policies, guidelines, and controls. - Motivating and supporting team members to meet goals, identifying High-Potentials (HIPOs), and planning for their development. - Identifying alternatives and options for issues, exploring different scenarios. - Working successfully with others, valuing diverse skills, and building interdependence. - Identifying training needs to improve performance and ensure compliance with training timelines. - Ensuring high team depth with trained backups for critical work queues. Qualifications and Skills Required: - Hold a Bachelor's degree with a minimum of 8 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. - Knowledge of loan systems like Loan IQ. - Familiarity with nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. - Strong problem-solving and investigative skills to analyze and resolve process-related issues. - Maintain a strong risk and control mindset. - Understanding of investment banking products, including loans. - Ability to drive small to medium-sized projects, achieving strong results. While the preferred qualifications, skills, and capabilities include: - Ability to influence and lead conversations with stakeholders effectively. - Demonstrating executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership. - Developing domain learning and exhibiting strong interpersonal and communication skills. - Applying analytical thinking and problem-solving skills effectively. - Understanding the product lifecycle and area product management thoroughly.,