Loan Servicing Manager Associate

As a Loan Servicing Team Lead, you will be responsible for monitoring the team daily to ensure all SLAs are met and escalating exceptions immediately for resolution. You will supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. It is essential to ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. You will serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implementing a robust Knowledge Management model, including SOP maintenance and training, and driving 100% compliance with process-related policies, guidelines, and controls are key responsibilities. Motivating and supporting team members to meet goals, identifying HIPOs and planning for their development will be part of your role. Identifying alternatives and options for issues, seeking alternative scenarios, and working successfully with others, valuing diverse skills, and building interdependence will also be crucial. Identifying training needs to improve performance and ensure compliance with training timelines, as well as ensuring high team depth with trained backups for critical work queues, are vital responsibilities. Qualifications Required: - Hold a Bachelor's degree with a minimum of 8 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. - Gain knowledge of loan systems like Loan IQ. - Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. - Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. - Maintain a strong risk and control mindset. - Understand investment banking products, including loans. - Drive small to medium-sized projects, achieving strong results. In this role, you will influence and lead conversations with stakeholders effectively. You will demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership. Developing domain learning and exhibiting strong interpersonal and communication skills, applying analytical thinking and problem-solving skills effectively, and understanding the product lifecycle and area product management thoroughly are preferred qualifications, skills, and capabilities.,