Job
Description
1Manage team performance Responsible for monitoring and evaluating the performance of team members, using metrics such as call volume, conversion rate, customer satisfaction, and revenue. Provide regular feedback, coaching, and training to help team improve their skills and achieve their goals. Also motivate and reward team, creating a positive and productive work environment. Handle escalated calls, complaints, or inquiries from customers or prospects, and resolve any issues or conflicts that arise within the team. 2Implement sales strategies Involved in developing and implementing sales strategies, plans, and campaigns for team, in alignment with the company's objectives and budget. Conduct market research, analyze customer data, and identify opportunities and challenges for their products or services. Design and test scripts, offers, and promotions that appeal to their target audience and increase sales. Also collaborate with other departments, such as marketing, product development, or customer service, to ensure a consistent and seamless customer experience across all channels. 3Report and optimize results Expected to report and optimize the results of team's activities, using various tools and software to track, measure, and analyze data. Prepare and present reports on team's performance, sales outcomes, customer feedback, and market trends to senior management and stakeholders. Also identify areas of improvement, innovation, or optimization, and propose and implement solutions to enhance team's efficiency, effectiveness, and profitability. Conduct quality audits, surveys, or tests to ensure compliance with company policies, standards, and regulations. 4Recruit and train new hires Participate in the recruitment and training of new telesales agents, depending on the size and structure of their organization. May help with screening, interviewing, and selecting candidates, as well as with onboarding, orientation, and induction processes. Design and deliver training programs, modules, or materials that cover topics such as product or service knowledge, sales techniques, phone etiquette, CRM systems, or company policies. Coach new hires, providing them with guidance, support, and feedback.
