Legal Counsel

Role Overview

Legal Counsel

Key Responsibilities

Consumer Law & Dispute Resolution

• Manage legal escalations from customers, including complaints and formal disputes.
• Liaise with legal counsel and relevant stakeholders to ensure timely handling of litigation and regulatory matters.
• Represent the company in consumer forums and ensure appropriate risk mitigation.

Employee-Related Legal Matters

• Handle labor law issues, employee grievances, internal investigations, and separation-related concerns.
• Ensure compliance with statutory obligations related to employment, including PF, ESI, POSH, and the Shops & Establishments Act.
• Partner with HR to resolve disciplinary and legal issues in accordance with applicable laws.

Coordination with Judiciary & Legal Authorities

• Serve as the company’s legal point of contact with external counsels, law enforcement, and judicial authorities.
• Ensure accurate and timely representation in court or legal proceedings as required.

Regulatory Compliance & Legal Risk

• Monitor compliance across HR, operations, and customer-facing functions.
• Identify emerging legal risks and recommend action plans to mitigate potential liabilities.
• Ensure periodic reviews of policies and procedures to meet legal and regulatory requirements.

Documentation Oversight

• Supervise review and compliance of critical legal documents, including agreements, policies, notices, etc.
• Coordinate with external legal experts for drafting and vetting where needed; ensure documentation meets statutory and legal standards.

Internal Legal Advisory & Governance

• Conduct awareness programs for teams on legal best practices, dispute handling, and workplace law compliance.
• Establish processes to strengthen the organization’s legal governance and minimize exposure.

Candidate Profile

• Bachelor’s degree in Law (LLB); LLM preferred.
• 3–6 years of experience in legal roles focusing on

  consumer disputes, employee law, and judicial coordination

  .
• Strong understanding of

  Consumer Protection Act, Labor Laws, POSH Act, Civil Procedures

  , and

  compliance mandates

  .
• Excellent communication, negotiation, and interpersonal skills.
• Prior experience in a

  consumer-tech, services, or e-commerce organization

  is preferred.