Learning & Development Specialist

170+ Years Strong. Industry Leader. Global Impact.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Learning and Development (L&D) Specialist at Pinkerton provides comprehensive support in managing eLearning and Learning Management System (LMS) functionalities. The Specialist assists with employee enrollments, generating compliance reports, troubleshooting technical issues, and maintaining system integrity. This role collaborates with Subject Matter Experts (SMEs) to select, modify, and create engaging learning content, developing storyboards and instructional assets, and incorporating feedback to continuously enhance training materials. The L&D Specialist will also oversee project management tasks, manage training data requests, and support global documentation efforts. Effective communication and collaboration with cross-functional teams is critical to the alignment of training initiatives with business objectives.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Assist with report generation to support compliance and track learning outcomes.
• Resolve technical issues related to LMS access, course functionality, and system operation.
• Work with Subject Matter Experts (SMEs) to select, modify, and create engaging content aligned with learning objectives.
• Develop storyboards and instructional assets, incorporating feedback to continuously enhance training documents and courses.
• Collaborate effectively with cross-functional teams and stakeholders to ensure training initiatives align with business objectives and operational needs.
• Oversee and support project management of learning projects, managing deliverables across multiple business touchpoints.
• Efficiently manage email communications by prioritizing, responding to, and organizing emails using customer service best practices.
• Address global training data requests by understanding user needs and perspectives to deliver supportive solutions.
• Create, organize, and maintain technical and operational documentation to support training initiatives.
• All other duties, as assigned.

Bachelor's degree with two to three years of relevant work experience and familiarity with a Learning Management System (LMS), such as Moodle or Zensai.

• Understanding of master data management, preferred.
• Working knowledge of adult learning principles.
• Effective written and verbal communication and skills at all levels and across diverse cultures.
• Customer orientated, addressing user needs promptly and professionally.
• Critical thinking skills. 
• Able to exercise effective independent judgment to analyze problems, identify solutions, and make informed decisions.
• Able to manage multiple projects simultaneously, organizing workloads for effective implementation amidst competing priorities and deadlines.
• Work independently with minimal supervision.
• Serve as a positive team member.
• Attentive to detail and accuracy, especially in data visualization and analytics.
• Adaptable to new technologies and changes in the LMS landscape, demonstrating comfort with AI tools and emerging educational technologies.
• Commit to continuous learning and staying updated with advancements in learning technologies and methodologies.
• Able to handle unexpected challenges flexibly and efficiently.
• Robust technical skills.
• Computer skills; Microsoft Office and SharePoint.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.