Learning & Development Manager II

Zoom Info

2 - 5 years

11 - 13 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

project management presentation skills customer engagement exercise google training tracking salesforce marketing git saas slack customer service training development management management systems onboarding retention communication skills crm jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM.
Work on accounts and problems of moderate scope.
Exercise judgment within defined procedures and practices to determine appropriate action.
Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
Work cross-functionally with Onboarding Managers, Account Managers and Customer Success Managers as needed to schedule trainings, strategize, and provide information that has a direct impact on customer health and retention.
Other related duties as assigned

What youll bring:

2-5 years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry.
Excellent experience in product adoption roles
Excellent communication, presentation and organizational skills.
Demonstrated success engaging with a variety of audience sizes and improving technology adoption.
Working familiarity using a video conferencing tool for virtual presentations
Ability to use necessary tools to complete minimum required administrative work associated with the role, such as Salesforce, Slack, Gmail and Google calendar.

Preferred Qualifications:

Proficiency in Google-Suite products.
Proficiency with any CRM or tracking/management system, preferred but not required
Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale

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