Learning And Development Specialist

About TELUS Digital:

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and

deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company&aposs solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the worlds most disruptive brands

from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com

Learning & Development - Specialist

What is this role

The Learning and Development - General Learning Specialist will be responsible for providing Behavioural & Leadership training related to the Learning TI Roadmap and other L&D initiatives to both operation and support staff employees (up to Middle Management level) and supporting administrative training tasks.

Main Responsibilities:

Providing internal training to Frontline & Middle Management team members for the different TELUS Digital programs, supporting the planning, promotion, and logistics of courses that will be provided internally according to the department&aposs guidelines, providing training to the support staff and Operation, supporting the L&D Manager with the preparation and follow-up of internal and/or external training programs, as well as the administrative tasks of reporting and documentation related to any type of training, either internal or external.

The L&D facilitator will also be responsible for supporting the Educational Programs and coordinating any related activities if needed. Tie-up/liaison with external training providers for ongoing or upcoming training initiatives.

Skills:

• Leadership
• Emotional intelligence and professional maturity
• Effective communication skills
• Adaptability to change
• Creativity and innovation
• Excellent interpersonal relationships
• Analytical, problem-solving and decision-making skills
• Strong sense of urgency and commitment
• Proven proactivity
• Vendor Management
• Use learning effective measurement for learning programs

Knowledge:

• English - B2 or above -

  Required

  :
• Oral and written comprehension.
• Appropriate use of language.
• GSuite /MS Office - Advanced
• Training material development - Desirable

Studies & Experience:

• Mandatory:

• Minimum of 8-10 years overall work experience
• Minimum of 8-10 years of work experience as a L&D Training Facilitator
• Open to working from the office during evening shifts
• Experience in delivering Soft Skills Training & Leadership Development (up to Middle Management level)
• Experience in conducting Training Need Analysis/ Training Need Identification

• Experience delivering Leadership Training

• Data management skills
• Open to travel between Gurugram and Noida location
• Graduate in any discipline

• Desirable

• Graduated in a career in: any discipline
• Training experience with international BPOs
• Experience in Operations/Customer Experience/ Service Delivery
• Experience in using content development tools like Captivate, Camtasia etc.