Learning And Development Specialist

Job Title: Learning & Development (L&D) - Assistant Manager / Manager

Department:

Role Overview

L&D

Key Responsibilities

1. Learning Needs & Strategy

• Conduct needs analysis through stakeholder consultations, performance data, and organizational goals.
• Translate insights into an annual learning plan with clear priorities and delivery modes.
• Partner with HR and function heads to ensure alignment between learning outcomes and business impact.

2. Program Design & Development

• Design end-to-end learning programs (behavioural, leadership, and service excellence) customized to learner segments.
• Develop content, facilitator guides, e-learning modules, and participant workbooks.
• Apply adult learning principles, storytelling, and experiential design to ensure engagement and retention.

3. Facilitation & Delivery

• Independently facilitate in-person and virtual training sessions across multiple business units.
• Employ creative facilitation techniques such as simulations, role plays, and group activities.
• Maintain high participant engagement and measure immediate learning impact through feedback tools.

4. Learning Operations & Administration

• Manage training logistics, scheduling, communication, and vendor coordination.
• Track attendance, feedback, and learning progress using LMS and reporting tools.
• Maintain updated dashboards on training coverage, completion, and outcomes.

5. Evaluation & Continuous Improvement

• Use the Kirkpatrick framework to assess learning effectiveness.
• Collect feedback and data to refine content and delivery methods continuously.
• Identify opportunities for process improvement and digitization of learning processes.

Desired Candidate Profile

Education:

• Masters degree in human resources, Psychology, Education, or related discipline.

Experience:

• 2–8 years of experience in Learning & Development, Talent Management, or Organizational Development.
• Demonstrated expertise in instructional design, facilitation, and content creation.
• Exposure to education, service, or other people-intensive industries preferred.

Certifications:

• Certification in Instructional Design, ISTD (Indian Society for Training & Development), or equivalent international credentials (ATD, CIPD, etc.)

  will be an added advantage.

• Certification in Applied or Organizational Psychology, or other behavioural science disciplines

  will also be a strong plus.

Skills & Competencies:

• Excellent facilitation and communication skills.
• Strong instructional design and adult learning expertise.
• Proficiency in digital learning tools and LMS platforms.
• Analytical mindset with the ability to measure learning effectiveness.
• High initiative, collaboration, and innovation orientation.