Lead ServiceNow Business Analyst, VP

Role Description

• You will be joining Foundational Platforms team within Automation Platform/GTI as a Lead Engineer. The team is responsible for engineering of ServiceNow platform that runs banks CMDB, ITOM, ITAM (SAM, HAM) and ITSM processes (Incident, Problem, Change, Configuration, Service Request, and others). It is one of the most used applications within the Bank.
• You will have an opportunity to elicit requirements, design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).

Your key responsibilities

• Being a Subject Matter Expert for several ITSM, ITAM, ITOM, IRM, CMDB, CSDM processes and providing support to the relevant development teams
• Expert in Agile Business Analysis processes, stakeholder engagement, requirement elicitation etc.
• Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
• Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog.
• Supporting Agile ceremonies: sprint planning, daily stand-up, Show & Tell and retrospectives
• Actively supporting the business strategy, plans, and values, contributing to the achievement of a high-performance team culture
• Defining and documenting the standards for how the professional discipline operates
• Training and educating the chapter (and others where helpful) on these standards
• Providing oversight and measuring how well those standards are adopted
• Developing the professional growth of the discipline (e.g. measuring improvements and maturity)
• Line manager responsibility for resources within BA chapter, ensuring clear development and career paths, succession planning, and hiring of resources

Your skills and experience

• Minimum 15 years of experience working in dynamic IT environment
• Minimum 5 years of experience working as a ServiceNow Business Analyst
• ServiceNow in-depth product knowledge is required in one or more of the following areas. Mainline ServiceNow Certifications in these areas are an added advantage
  • ITSM (Incident, Problem, Change, Configuration, Service Request) or
  • ITOM (Discovery/Service Mapping) or
  • ITAM (SAM, HAM) or
  • IRM
• Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories is a Must
• Experience working in Scaled Agile environment
• Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations