Lead ServiceNow Business Analyst, VP

Role Overview: You will be joining the Foundational Platforms team within Automation Platform/GTI as a Lead Engineer at Deutsche Bank in Pune, India. The team is responsible for engineering the ServiceNow platform that runs the bank's CMDB, ITOM, ITAM (SAM, HAM), and ITSM processes. As a Lead ServiceNow Business Analyst, you will have the opportunity to elicit requirements, design, and implement solutions used by tens of thousands of users globally. You will work with the best ServiceNow Engineers and Business Analysts across teams in the UK, US, and India. Key Responsibilities: - Being a Subject Matter Expert for several ITSM, ITAM, ITOM, IRM, CMDB, CSDM processes and providing support to the relevant development teams - Expert in Agile Business Analysis processes, stakeholder engagement, requirement elicitation, etc. - Liaising with the Product Team, customers, and other stakeholders for solution identification - Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog - Supporting Agile ceremonies: sprint planning, daily stand-up, Show & Tell, and retrospectives - Actively supporting the business strategy, plans, and values to contribute to a high-performance team culture - Defining and documenting standards for professional discipline operations - Training and educating the chapter on these standards - Providing oversight and measuring the adoption of standards - Developing the professional growth of the discipline - Line manager responsibility for resources within BA chapter, ensuring clear development paths, succession planning, and hiring of resources Qualifications Required: - Minimum 15 years of experience in a dynamic IT environment - Minimum 5 years of experience as a ServiceNow Business Analyst - In-depth product knowledge of ServiceNow in ITSM, ITOM, ITAM, or IRM areas - Experience as a Highly Skilled Business Analyst translating high-level requirements into technical stories - Experience in a Scaled Agile environment - Advanced analytical and problem-solving skills - Excellent communication skills to work effectively in virtual teams across multiple locations Additional Company Details: Deutsche Bank is focused on building an expertise-based organization that delivers exceptional value for clients globally. The bank is undergoing digital transformation to integrate financial services into digitalized business models using modern technologies like cloud, AI, and data analytics. Strategic partnerships with leading tech companies, including ServiceNow, are driving transformation efforts. The bank promotes a positive, fair, and inclusive work environment and encourages continuous learning and development for employees.,