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Lead IT Infrastructure Support Engineer

8 - 12 years

0 Lacs

Hyderabad Telangana India

Posted:6 days ago| Platform: Linkedin logo

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Skills Required

support server network solver collaborative resolve dhcp patch management firewall integration maintenance security analysis procurement configuration compliance audits efficiency routing switching troubleshooting ping tracert nslookup flexibility

Work Mode

Remote

Job Type

Full Time

Job Description

We are seeking a highly experienced and resourceful

Lead IT Infrastructure Support Engineer

to oversee and optimize enterprise IT systems, including Windows Server infrastructure and office network environments.
This role demands a proactive problem solver with in-depth technical skills, a collaborative mindset, and the ability to operate effectively in a dynamic offshore delivery center environment. The ideal candidate will confidently manage complex IT infrastructure, resolve technical challenges, and contribute to improving IT processes and performance.

Responsibilities

  • Administer Windows Server environments (2008-2022), including Active Directory, DNS, DHCP, GPOs, DFSR, and MDT
  • Ensure Windows 10/11 OS hardening, patch management, and proactive system health monitoring
  • Configure and troubleshoot network devices like switches, routers, and firewalls
  • Manage VLANs, firewall policies, NAT, and secure remote access solutions like VPN
  • Support integration and maintenance of endpoint security tools
  • Provide L2/L3 support for incidents, perform root cause analysis, and maintain accurate documentation
  • Supervise IT asset management, coordinate hardware procurement, and liaise with vendors
  • Create and maintain up-to-date configuration files, SOPs, and disaster recovery documentation
  • Participate in compliance audits (ISO/ISAE) and infrastructure assessments
  • Collaborate with global teams to optimize processes and enhance operational efficiency

Requirements

  • 8-12 years of experience in IT infrastructure support and administration
  • Knowledge of Windows Server 2008-2022, Windows 10/11, and associated system tools
  • Expertise in Active Directory, DNS, DHCP, MDT (LTE)/WDS, WSUS
  • Skills in network routing, switching, VLAN management, and secure remote access solutions like VPN
  • Background in Palo Alto firewalls and endpoint security solutions
  • Familiarity with troubleshooting tools like ping, tracert, and nslookup

Nice to have

  • Competency in working with Palo Alto technologies
  • Understanding of compliance standards and requirements for ISO/ISAE audits
  • Flexibility to adapt to emerging IT technologies suitable for enterprise environments

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EPAM Systems
EPAM Systems

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