Lead IT Infrastructure Support Engineer

Lead IT Infrastructure Support Engineer

This role demands a proactive problem solver with in-depth technical skills, a collaborative mindset, and the ability to operate effectively in a dynamic offshore delivery center environment. The ideal candidate will confidently manage complex IT infrastructure, resolve technical challenges, and contribute to improving IT processes and performance.

Responsibilities

• Administer Windows Server environments (2008–2022), including Active Directory, DNS, DHCP, GPOs, DFSR, and MDT
• Ensure Windows 10/11 OS hardening, patch management, and proactive system health monitoring
• Configure and troubleshoot network devices like switches, routers, and firewalls
• Manage VLANs, firewall policies, NAT, and secure remote access solutions like VPN
• Support integration and maintenance of endpoint security tools
• Provide L2/L3 support for incidents, perform root cause analysis, and maintain accurate documentation
• Supervise IT asset management, coordinate hardware procurement, and liaise with vendors
• Create and maintain up-to-date configuration files, SOPs, and disaster recovery documentation
• Participate in compliance audits (ISO/ISAE) and infrastructure assessments
• Collaborate with global teams to optimize processes and enhance operational efficiency

Requirements

• 8–12 years of experience in IT infrastructure support and administration
• Knowledge of Windows Server 2008-2022, Windows 10/11, and associated system tools
• Expertise in Active Directory, DNS, DHCP, MDT (LTE)/WDS, WSUS
• Skills in network routing, switching, VLAN management, and secure remote access solutions like VPN
• Background in Palo Alto firewalls and endpoint security solutions
• Familiarity with troubleshooting tools like ping, tracert, and nslookup

Nice to have

• Competency in working with Palo Alto technologies
• Understanding of compliance standards and requirements for ISO/ISAE audits
• Flexibility to adapt to emerging IT technologies suitable for enterprise environments