Lead Engineer - CMDB

Job Summary:

ServiceNow Discovery and Service Mapping Engineer

Key Responsibilities:

• Implement and maintain

  ServiceNow Discovery

  and

  Automated Service Mapping

  to ensure accurate and actionable CMDB data.
• Collaborate with cross-functional teams including infrastructure, application, network, and security to identify and map services and dependencies.
• Develop and optimize

  patterns

  ,

  probes

  , and

  sensors

  to enhance discovery accuracy and coverage.
• Troubleshoot discovery and mapping issues, including MID Server connectivity, credential failures, and CI relationship gaps.
• Ensure CMDB data integrity through reconciliation, normalization, and lifecycle management.
• Document processes, configurations, and service maps for operational transparency and knowledge sharing.
• Ensure alignment with enterprise architecture and compliance standards.

Required Qualifications:

• 5+ years of hands-on experience with

  ServiceNow Discovery

  and

  Service Mapping

  .
• Strong understanding of

  CMDB architecture

  ,

  CI relationships

  , and

  ITIL processes

  .
• Experience with

  network protocols

  (SNMP, SSH, WMI),

  MID Server deployment

  , and

  credential management

  .
• Proficiency in

  JavaScript

  ,

  regex

  , and ServiceNow scripting.
• Familiarity with

  cloud platforms

  (AWS, Azure, GCP) and hybrid infrastructure environments.

Soft Skills & Team Collaboration:

• Excellent communication skills

  – able to translate technical concepts for non-technical stakeholders.

• Strong analytical thinking

  – capable of identifying patterns, root causes, and optimization opportunities.

• Team-oriented mindset

  – thrives in collaborative environments and contributes to shared goals.

• Adaptability

  – comfortable working in fast-paced, evolving environments with shifting priorities.

• Problem-solving attitude

  – resourceful and persistent in resolving complex technical challenges.

• Customer-focused

  – committed to delivering solutions that support business needs and user experience.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist – Discovery or Service Mapping.
• Experience with

  ITOM

  ,

  Application Portfolio Management (APM)

  , and

  Event Management

  .
• Knowledge of

  DevOps practices

  ,

  CI/CD pipelines

  , and

  infrastructure as code

  .
• Experience integrating ServiceNow with third-party tools (e.g., SCCM, vCenter).

Why Join Us?

• Be part of a forward-thinking team driving enterprise visibility and automation.
• Work with cutting-edge ITOM technologies in a supportive and innovative environment.
• Enjoy competitive compensation, benefits, and opportunities for professional growth.

Location: