Lead - D2C and Marketplace

About Savera

Savera is building the next generation of accessible luxury through silver-based, lab-grown diamond jewellery: affordable, design-driven, and built for the modern <35 consumer. As we scale rapidly across D2C and marketplaces, we are looking for an ambitious ecommerce operator who can build, optimise, and grow the entire online revenue engine end-to-end.

Role Overview

The Ecommerce & Marketplace Lead will own the full P&L for online channels, including marketplaces (Amazon, Flipkart, Myntra, Tata Cliq, others) and Savera’s D2C website. You will be responsible for driving revenue, improving conversions, expanding catalogue depth, optimising listings, and ensuring flawless operational execution across the journey, from cataloguing to fulfilment to post-purchase experience.

This is a high-ownership, high-velocity role, suited for someone who thrives in a startup environment and takes full responsibility for outcomes.

Key Responsibilities

Marketplace Management (Amazon, Flipkart, Myntra, Tata Cliq, Nykaa Fashion if introduced)

• Manage end-to-end marketplace operations: listings, pricing, dispatch SLAs, returns, and customer experience.
• Create and optimise A+ Content, RPD pages, SEO-rich product detail pages and storefronts.
• Launch and scale ADS (Sponsored Product, Sponsored Brand, Display Ads) across platforms.
• Own deal planning, offers, event prep, seasonal campaigns, and marketplace negotiations.
• Ensure 100% compliance with category guidelines, portal rules, and quality norms.
• Maintain healthy seller metrics: cancellation rate, SLA adherence, return rate, and rating improvement.

D2C Website Growth

• Oversee Savera’s D2C website (Shopify/Custom): CRO, funnels, merchandising, navigation, and overall UX.
• Drive traffic acquisition (SEO, social integrations, influencers, affiliates).
• Own website analytics: sessions, add-to-cart %, PDP conversion, checkout conversion.
• Coordinate with marketing to run D2C-specific campaigns (Banners, AB tests, new launches, bundles).
• Track and improve web vitals, load time, mobile experience.

Quick Commerce (Preferred Exposure)

• Basic understanding of cataloguing, inventory norms, requirements for platforms like Blinkit/Zepto/Instamart.
• Ability to manage small curated selections and rapid pricing changes.

Catalogue, Listings, and Content

• Build and maintain a best-in-class catalogue with strong SEO hygiene.
• Coordinate photoshoots and content creation with design/creative teams.
• Ensure perfect listing accuracy, attributes, size charts, variations, compliance documentation.

Operations, Dispatch & Customer Experience

• Work closely with warehouse for picking–packing–dispatch flow, ensuring <24–48 hr turnaround.
• Reduce RTO and cancellations through proactive monitoring.
• Manage marketplace/customer escalations and post-sales support.
• Coordinate returns and replacements, ensuring tight control over reconciliation.

Finance, Accounting & Reconciliation

Work with accounts team on:

• Marketplace fee reconciliation
• Return/claim settlements
• Payment cycles
• ADS + promotions cost tracking
• Maintain profitability dashboards (per SKU & per platform).

Analytics & Reporting

• Daily/weekly/monthly reporting of:
• Revenue & units
• Conversion funnel metrics
• RoAS & ad performance
• Offer performance
• SKU-level contribution
• Make data-driven decisions using platforms like Amazon Brand Analytics, Myntra CMS, Google Analytics, etc.

The ideal candidate is:

Self-starter: doesn’t wait for instructions, takes initiative.

:

Thrives in ambiguity, builds structure.

Detail-oriented with strong execution discipline.

Passionate about ecommerce, growth, and brand building.

Bias for speed and learning.

CTC: 2-3LPA

Joining: Immediate