Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Lead Consultant – L2 Windows Operations Engineer
We are Level 2 (L2) Windows Operations (WinOps) support team, to provide high-quality operational support and issue management for Client's Windows-based end-user environment.
Responsibilities
- Proactive Monitoring & Analytics: Leverage telemetry to detect issues early and improve the end-user experience.
- Incident and Problem Management: Triage and resolve issues efficiently; contribute to root cause analysis and long-term fixes.
- Operational Task Execution: Handle Windows OS patching, compliance enforcement, and technical debt remediation.
- Automation Support: Drive automation in alerting, escalation, and issue resolution with collaboration from engineering teams.
- Cross-Functional Contributions: Support security risk management, application control, asset management, and AI-based automation initiatives.
- Execution of monthly & ad-hoc Windows patching cycles.
- Ensuring security compliance assurance on endpoints.
- Management and remediation of technical debt areas.
- Continuous monitoring of performance dashboards and alerts.
- Real-time identification and troubleshooting of issues/anomalies.
- Handling L2 escalations from the Service Desk (Incident Management).
- Performing initial diagnostics and providing remediation steps.
- Managing L2 operational tasks currently handled by L3.
- Developing and refining troubleshooting procedures, SOPs, and playbooks.
- Knowledge sharing and training (internally and potentially L1).
- Generating and escalating reports (e.g., to L3, management)
Qualifications we seek in you!
Minimum Qualifications
Bachelor's degree in computer science, information technology, or a related field.
Preferred Qualifications/ Skills
Strong expertise in Microsoft Windows Ecosystem: Intune, Entra ID, SCCM, AD
Proficiency in PowerShell, and familiarity with Bash or Python scripting
Experience with Digital Experience Monitoring (e.g., Aternity, Endpoint Analytics)
Solid grasp of incident/problem management best practices
Awareness of security compliance and endpoint risk management
Effective technical troubleshooting and diagnostics
Strong documentation skills (SOPs, knowledge articles)
Familiarity with AI Copilots or virtual agents for automation workflows
Why join Genpact?
- Lead AI-first transformation – Build and scale AI solutions that redefine industries
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
