Lead Assistant Manager

Primary Role & Responsibility

Minimum Qualification and Experience

Job Summary

Key Accountabilities

• Supervise staff of payable specialist along with overall responsibility for operational deliverables and experience of managing a team size of 8-10 members.
• Stakeholder management experience and able to identify opportunities in the process where there are gaps
• The job includes processing of invoices. Follow-up with account owners for determining action plan & closure of open items
• To work with associates / Sr associates, for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance and support when required
• Experienced in Expense analysis and booking accrual journal entries as required
• Monitor performance of direct reportees. Provide prompt and objective coaching in accomplishing goals
• Subject Matter Expert, for the purpose of handling process related issues, queries, and escalated transactions
• Assure effective communication is maintained within the department and externally.
• To work with Managers for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
• Conduct performance reviews and active involvement in employee development strategies.
• Focus on team productivity, efficiency & accuracy improvements
• Driving quality initiatives in the process to attain measurable positive results
• Create reports on a daily, weekly & monthly basis for performance review with the onshore team
• Conduct quality audits from a sample of transactions
• On-board any new team member & complete training
• Hold regular feedback & coaching sessions with the team
• Building SOP & Process map preparation skills within team to have strong documentation
• Focus on Customer Satisfaction, rapport building, effective communication, and timely resolution of Customer concerns
• Achieving key targets for the process in line with the SLA (Service level Agreement)/KPIs (Key Performance Indicators)
• Bachelor's degree in Accounting or MBA Finance
• Preferred relevant experience with 7-9 years of experience
• Data analytics, application management and project support experience in insurance
• Good interpersonal skills and ability to coordinate and collaborate with multiple stakeholders
• Ability to multitask and handle adverse situations in a professional and calm manner
  

Technical Skills

Soft Skills

Desirable Skills

• Knowledge about UK insurance industry
• UK culture awareness
• Advance MS Excel skills
• Result oriented
• Adaptability to change
• Ability to work on routine/standardized processes
• Problem solving skills
• Good interpersonal skills and ability to coordinate and collaborate with multiple stakeholders
• Ability to multitask and handle adverse situations in a professional and calm manner
• Good computer navigation & keyboard skills
• Good hands-on knowledge of MS Excel and MS applications
• Experience in Oracle