Lead - Application Support

Dear Candidates,

Greetings from Mindgate Solutions!!!

About us-Mindgate Solutions Pvt. Ltd. has been in the forefront of the payments revolution from its inception, an outlook which has made it a key global player in payments technology and transaction processing. From building new generation payment gateways to mobile-based collections and payments platforms like RTP & UPI, Mindgate has been the true leader in the space .

Our strategic alliance with ACI Worldwide is a way to bolster our presence in the payments domain. Through our partnership, we intend to blend our digital overlay services with ACI's Switch to leverage real-time UPI opportunities globally.

We are currently hiring for Technical Consultant, a very crucial role and position that will help the organization to take it to the next level.

Looking for someone who is Dynamic, Energetic and convincing enough to understand the emerging trends and challenges in Digital Payments.

Role & responsibilities

Roles and responsibilities (FMST):

• Monitor the entire MADP software infrastructure and applications / interfaces / backend

systems, and related application / web servers.

• Installation and maintenance of operating system, application, middleware and data- base,
• Will be responsible for backup and restoration activities for all platform components.
• Should take care of L3 support for customer complaints and platform issues in consultation with

the on-site developers.

• Extend necessary support to the Banks team.
• Generation of various adhoc reports to enable the Bank team to monitor the availability and

performance of the platform.

• Necessary technical support for monitoring, maintenance and customer support, covering client

applications, interfaces and platform infrastructure, facility management, log analysis and

technical support.

• Handle change requests along with UAT/security and deployment • Round the clock support services.
• Complaints and Audit support.
• Documentation of user manuals.

Desired Skills (FMST):

• Must have experience on multiple Hardware and Software Environments and be com fortable

with complex heterogeneous systems environments • Should be a trained resource. Bank may cross verify the authenticity of information provided

by the vendor.

• Experience on working with One platform

Preferred candidate profile

Expertise experience on Linux/Unix Platforms.

Hands on experience on SQL database(tables, Joints, etc.)

Working on ITIL Process.

Experience working on digital payments or fintech or BFSI domain.

Experience handling team.

Good to have knowledge on UPI payments.

ITIL certified.

Interested ones can share resume on elton.d@mindgate.in

Kindly share below details -

Total Exp:

Relevant Exp:

Current CTC:

Expected CTC:

Notice Period:

Willingness to commute at Belapur location:(Yes/No):

SSC, HSC, Graduation passing certificate :(Yes/No):

Experience letters of all previous organizations:(Yes/No):

Do you have PF in all organizations:(Yes/No):

Open to work on Alternate Saturday:(Yes/No):