Application Support Manager with 4–6 yrs for on-site role in Mumbai. Must lead L1/L2 teams, manage 24x7 mission-critical support, ensure SLA adherence, handle incidents, RCA, SOPs, ITIL processes & continuous improvement. Strong comm. skills needed.
Hiring App Support Analyst (2–4 yrs), preferably BFSI. Handle L2 incidents, write SQL queries, ensure SLA compliance, document RCA, update SOPs, support stability, coordinate with dev teams, and work in rotational shifts incl. night shifts.
2–4 yrs in BFSI testing, leading teams, test planning, positive & negative cases, defect logging/tracking, risk updates, UAT support, client coordination & reporting. Ensure smooth sign-off with zero high severity issues post go-live.