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Wipro Limited
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Lead Analyst

Lead Analyst

Wipro Limited

5 - 10 years

3 - 9 Lacs

gurgaon

Posted:21 hours ago| Platform: GlassDoor logo

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Skills Required

technology consulting portfolio design engineering support resolve escalation planning strategy management deployment optimization consistency customization flexibility learning service integration development data analytics effectiveness metrics workday reporting compliance score efficiency training

Work Mode

On-site

Job Type

Part Time

Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

͏Lead Analyst

LMS Strategy

Strategic Planning: Develop and implement a comprehensive LMS strategy that aligns with the diverse needs of a portfolio of companies.
Portfolio Management: Oversee the deployment and optimization of the LMS platform across multiple companies, ensuring consistency and scalability. Customization and Flexibility: Ensure the LMS is adaptable to meet the specific needs and objectives of each company within the portfolio. Innovation and Trends: Stay informed about emerging trends in digital learning and LMS technology, implementing innovative solutions across the portfolio.

Best Practices and Integrations

Vendor and Partnership Management: Manage relationships with LMS vendors and partners to ensure optimal service and support.
Technology Integration: Lead the integration of advanced digital tools and technologies into the LMS to enhance learning capabilities across companies. Best Practices Development: Establish and promote best practices for LMS usage and integration across the portfolio.

Learning Analytics

Data-Driven Insights: Utilize data analytics to provide insights into learning trends and effectiveness, driving strategic decisions and improvements.
Performance Metrics: Establish and monitor key performance indicators to assess the impact and success of LMS initiatives. Continuous Improvement: Foster a culture of continuous improvement by gathering feedback and implementing enhancements across the portfolio.

WHAT YOU BRING TO THE ROLE

Required:

Bachelor’s degree in Education Technology, Instructional Design, Information Technology, or a related field.
5-10 years of experience in digital learning, e-learning, or instructional design. Proficiency in LMS platforms, with specific Workday LMS experience. Knowledge of integrating digital tools and technologies into LMS systems. Proven track record in managing and optimizing Learning Management Systems. Experience in strategic planning and implementation. Familiarity with data analytics and reporting tools related to LMS usage

͏

Deliver

Performance Parameter

Measure

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Lead Analyst