Lead Analyst -BA

About Lowe's

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

Job Summary:

Trade Performance Senior Analyst will play an essential role in driving revenue growth for multiple trades by leveraging data-driven insights to improve metrics such as Average Order Value (AOV), conversion rates, and availability. Translate data into strategic recommendations that align with business objectives and drive impactful improvements for respective Trade and optimize overall customer engagement. S(he) will focus on designing and managing dashboards to monitor key performance metrics, uncover actionable insights, and identify growth opportunities.

Core Responsibilities:

• Analytics strategy

  : Develop and execute the overall analytics strategy for the PRO Digital business, aligning it with the business goals and objectives. Define key performance indicators (KPIs) and establish reporting frameworks to track and measure Digital performance. Define data requirements, data flows, and data integration processes to support business objectives and enable data-driven decision-making.

• Analyze User Experience

  - Develop in-depth understanding of shopping behavior for PRO customers on Lowes.com: from inspiration to installation.

• Revenue Growth:

  Utilize data analysis to drive revenue growth across various trades. Identify key levers and strategies to enhance trade performance, including improving metrics such as Average Order Value (AOV), conversion rates, and availability

• Dashboard Design and Management:

  Create and manage dashboards to track and visualize key trade performance metrics. Ensure dashboards provide actionable insights and support data-driven decision-making.

• Data Analysis and Insight Generation:

  Analyze trade data to uncover trends, patterns, and opportunities for growth. Identify key metrics that influence trade success and use these insights to drive strategic improvements and growth opportunities.

• Strategic Recommendations:

  Develop actionable recommendations based on data analysis and insights. Advocate for changes that enhance trade performance and contribute to overall business objectives.

• Competitor Analysis and Benchmarking

  : Continuously monitor and evaluate competitor platforms (desktop, app & mweb) to understand industry trends and emerging best practices. Use these insights to inspire and implement innovative features and enhancements aligned to Trade growth strategy.

• Cross-Functional Collaboration

  : Collaborate with partner teams, including Merchandising, Tech/Product Management, Inventory Planning, Stores, and Supply Chain, to share insights and enable timely decision-making for stakeholders on Lowes.com and app platforms.

Years of Experience

• 4+ years of total experience in data analytics
• 2+ years of experience in E-commerce
• Experience in working with US based companies (preferred)
• Exp 7 -11 Years only

Education

• Required Bachelor’s Degree Business, Finance, Data Science, Economics, or Related Field

Technical skills (Advanced):

• Excel
• SQL
• Python/R
• Any visualization tool
• Power BI, Tableau

Functional Skills :

• Data Analysis and Insight Generation
• Research on potential opportunity
• Retail knowledge; E-commerce/Digital Analytics
• Gathering & Compiling of Data in a cohesive manner
• Accountability for tactics implemented based on plans and getting to quantitative impact ·
• Statistical Modeling

Secondary Skills (desired)

• Experience in omnichannel retail preferred
• High Focus on Customer needs identification
• Effective cross geography (US) and functional (Online Merchandising Org, Technology, Product) Stakeholder management

Technical or Other Competencies

• Excellent analytical skills with the ability to interpret complex data and generate actionable insights.
• Asks the right questions to accurately analyze situations.
• Acquires data from multiple and diverse sources when solving problems.