L&D Manager-Retail Capability

Job Requirements

The Role The Training Lead – Taneira will spearhead the Learning & Development (L&D) function across the brand’s retail, franchise, e-commerce, and corporate teams, driving people capability as a lever for growth, customer delight, and business differentiation.

The role holder will be responsible for:

• Designing and implementing brand-aligned training strategies that enhance product knowledge, styling-led selling, and storytelling capability.
• Translating business goals into structured capability frameworks for all roles, from stylists and store managers to regional and head-office teams.
• Building a culture of learning and craftsmanship appreciation, enabling teams to elevate the customer experience through empathy, aesthetics, and expertise.
• Leading a team of retail trainers (on-roll and off-roll), defining their capacity and capability roadmaps, and coaching them for consistent delivery excellence.
• Leveraging digital learning, AI, and LXPs (Learning Experience Platforms) to deliver microlearning, gamified assessments, and performance-linked learning.
• Partnering with the Sales, Merchandising, VM, and Marketing teams to align learning interventions with campaigns, collections, and brand storytelling.
• Measuring the impact of learning through business KPIs (Conversion %, AUPT, Repeat Purchase, NPS, Attrition) and refining programs based on insights.
• Collaborating with HR and Business Leaders to build leadership pipelines and succession readiness within the retail ecosystem.
• Curating and delivering specialized learning journeys (e.g., Wedding Expert, Festive Storytelling, Store Manager Development, and CX Excellence).
• Managing vendor partnerships and training budgets while ensuring quality, innovation, and scalability in training solutions. Sensitivity: Internal Key Responsibility Areas
• Partner with Business Heads, Business Teams, and Store Managers to identify business priorities and corresponding learning needs.
• Design and deliver high-impact content across product, process, styling, and behavioral domains.
• Build a digital-first learning culture through mobile, bite-sized, and gamified learning interventions on LMS/LXP platforms.
• Institutionalize “Learning Champions” across stores to sustain on-the-job learning and foster peer-led knowledge sharing.
• Establish structured onboarding frameworks for new hires to accelerate readiness and reduce early attrition.
• Conduct training effectiveness studies and publish quarterly L&D impact dashboards for stakeholders.

• Coach and develop the training team, fostering facilitation excellence and data-driven program management. • Strengthen cross-functional collaboration with Merchandising, VM, Design, and Marketing teams to integrate training with brand campaigns.

• Drive leadership and people-skills programs to enhance managerial effectiveness and culture alignment.
• Partner with HR to embed CREST behaviors (Coach, Recognize, Empathize, Set goals, Transparency) and Titan Values in the learning ecosystem. Role Dimensions
• Start as a people manager, leading a team of 4 trainers and Learning Champions across regions.
• Responsible for an annual training calendar covering 100+ stores (company-owned and franchisee).
• Expected to travel extensively to stores, regional offices, and Taneira studios to observe, coach, and support business growth.
  

Key Competencies Drive for Results -

• Demonstrates focus on outcomes; uses data to track learning impact on sales and service KPIs. Design Thinking & Innovation Sensitivity: Internal
• Crafts aspirational, insight-led learning journeys blending artistry, retail science, and technology.
• Leverages new-age tools (AI quizzes, digital storytelling, simulations) to make learning immersive. Business Savvy
• Understands Taneira’s unique position in India’s ethnic wear ecosystem, integrating craft heritage with retail performance.
• Balances creativity with commercial outcomes. Interpersonal & Stakeholder Management
• Builds trust and collaboration across diverse teams—Sales, HR, VM, Merchandising, and Franchisees.
• Influences without authority and ensures alignment on key L&D priorities. Team Leadership
• Develops and mentors trainers; creates a culture of excellence and accountability within the L&D team. Functional Expertise
• Adult Learning Principles
• Instructional Design & Facilitation
• Omni-channel Training Delivery
• Learning Analytics & Evaluation
• Content Design for Styling & Selling
• Digital Learning Platforms (Rapl, Edcast, SF)

Work Experience

Education and Experience

• Graduate / Postgraduate in Business, HR, Psychology, or related fields.
• 8–15 years of experience in Learning & Development, preferably in Premium Retail, Fashion, or Lifestyle sectors.
• Proven track record in designing and scaling retail learning programs, preferably for fashion, beauty, or luxury categories.
• Exposure to digital learning tools, analytics, and AI-based training solutions will be an added advantage.