L&D -Learning Experience manager / Training Manager - Gurugram

Role & responsibilities

Learning Experience Manager

You will be responsible for overseeing the creation, delivery, and refinement of all campaign-specific training programs, working closely with cross-functional teams to meet evolving operational needs. Your leadership will directly influence the skill-building and career progression of our workforce, playing a critical role in the success of TaskUs.

Key Responsibilities

• Lead the design, development, and implementation of comprehensive learning programs tailored to meet campaign-specific and enterprise-wide needs.
  
• Manage the Training Department’s initiatives across all sites, ensuring consistent and effective training delivery.
  
• Develop and maintain detailed curricula, training materials, and evaluation tools for Team Leaders and Teammates at various stages of their careers.
  
• Proactively identify learning needs across departments and campaigns by collaborating with operational leaders and stakeholders.
  
• Drive campaign mastery and personal growth through innovative and engaging learning experiences.
  
• Facilitate training sessions and workshops for leadership and team members, ensuring measurable improvements in performance.
  
• Oversee the creation and upkeep of all training documentation, ensuring materials are current, relevant, and accessible.
  
• Develop, communicate, and execute an annual training calendar with clear quarterly objectives aligned to business goals.
  
• Introduce and implement new learning technologies, methods, and assessment tools to enhance the learning experience.
  
• Collaborate closely with the Operations Director, Operations Manager, and US counterparts to synchronize training initiatives with organizational strategy.
  
• Ensure all training activities comply with TaskUs standards and contribute positively to employee engagement and retention.
  

What We’re Looking For

• Bachelor’s degree or equivalent in any discipline.
  
• Minimum of 5 years of experience in a managerial or supervisory role, preferably in Learning Experience or a related field.
  
• Proven ability to develop, deliver, and evaluate training programs that drive performance and engagement.
  
• Excellent presentation, communication, and interpersonal skills with the ability to influence at all levels.
  
• Strong project management skills with a demonstrated commitment to seeing initiatives through to successful completion.
  
• Adaptability in tailoring training content and delivery methods to diverse audiences and learning styles.
  
• Proficiency with Google Workspace and Microsoft Office Suite.
  

Self-motivated, highly organized, and able to work independently as well as collaboratively within a team.