Language Quality Data Lead

As a Language Quality Lead, you will own the linguistic quality process for assigned projects or accounts. You will coordinate linguists, manage terminology, and ensure that deliverables consistently meet client expectation.

• 
  Primary Objectives:
  • Data Analysis, Collation, and Combining
  • Quality Gap Analysis
  • Quality Report Generation
  • Collaboration with Community Management, Language Excellence, and Language Production
  Teams alongside other functional teams whenever required.
  • Full ownership and execution of quality data generation across various aspects like LQIs &
  SQFs
  • Base Knowledge in Lionbridge Proprietary tools such as Aurora, Phrase, and Smart Allocation
  
  Key Responsibilities:
  1. Quality Management:
  o Enable and assess quality performance for assigned languages to meet differentiated customer
  needs
  o Utilize a deep data-driven approach to assess translation service quality and analyse quality
  drivers
  o Design and deploy quality improvement plans
  o Collaborate with Language Leads and other functional teams to implement action plans
  o Ensure the credibility and retention of language services through continuous improvement
  
  2. Data Management:
  o Identify and handle quality inspection tasks like LQIs, Authoritative Reviews, Offline Reviews, LQS Reviews, Client Reviews, etc.
  o Centralize and analyse data to identify trends and key metrics like Error Rates and Consistency
  Scores.
  o Collate overall Language Process Quality complaints from CCDB and other sources to then
  perform filtering and analysis.
  3. Reporting:
  o Generate and produce reports using statistical data and methods.
  o Prepare monthly/quarterly reports for account quality with executive summaries and
  presentations.
  o Conduct regular meetings and have a clear reporting to the line managers.
  4. Customer Satisfaction:
  o Understand customer business and evolving needs around Language Quality & related Data
  required.
  o Collaborate with key teams on quality management, reports, and technology initiatives.
  o Provide Language teams important quality input to be used during key customer meetings and
  presentations.

• • Experience with translation and language tools
  • Understanding of language technology concepts and tools (e.g., Translation Memories, good
  exposure to CDB, TMS, LQI Process, Computer-Assisted Translation)
  • Excellent communication skills (both verbal and written)
  • Ability to work in a multilingual project environment
  • Sound understanding of multi-cultural work environments
  • Strong problem-solving, analytical and communication skills
  • Experience with Root Cause Analysis, deep analysis and quality improvement tools
  • Adaptability, flexibility, and the ability to juggle multiple assignments and deadlines
  • Strong focus on team player skills and proven experience in team performance
  • B in industry-standard software and AI tools
  • Fluent in English and passion for language Production & Quality

• Ongoing career opportunities at a repeat Forbes and Newsweek-listed "Best Employer for Women", "Best Employer for Diversity", "Best Remote Employer", "Best Large Employer", and "Most Loved Workplace".

• Responsibility for end-to-end quality processes on key accounts.
• Opportunities to collaborate directly with global clients.
• A career path into senior lead or management positions.
• Resources and mentorship to strengthen leadership and technical expertise.