Posted:5 days ago|
Platform:
On-site
Full Time
Job description
Job Description: L1 Engineer (Level 1 Support)
An L1 Engineer plays a vital role in providing entry-level technical support in IT and support services. The primary responsibility of an L1 Engineer is to respond to technical inquiries, troubleshoot issues, and escalate complex problems when necessary. With knowledge of Firewalls and VPN configurations, the role also includes handling network-related support tasks. Below is a breakdown of the roles and responsibilities:
1. Technical Support and Troubleshooting:
2. Incident and Service Request Management:
3. System Monitoring and Alerts:
4. Basic System Administration:
5. Documentation and Reporting:
6. Escalation and Coordination:
7. Customer Service:
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Shift:
Work Days:
Ability to commute/relocate:
Application Question(s):
Experience:
Language:
Shift availability:
Work Location: In person
Expected Start Date: 25/07/2025
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