L1 Engineer

Role Overview: You will be responsible for diagnosing and resolving technical issues with hardware and software systems by installing, upgrading, and maintaining IT peripherals. Your key duties will include: Key Responsibilities: - Identify, diagnose, and resolve hardware, software, printer, scanner, and LAN related issues reported by users. - Provide technical assistance to clients regarding any operating system issues. - Keep yourself available on-site as per the requirements. - Possess hands-on experience in formatting, installing, and upgrading equipment as needed. - Address user requests and close complaints/tickets in a timely manner with customer satisfaction. - Update and close all helpdesk tickets after completing calls/complaints assigned to you. - Understand the problems reported by users before working on any issues. Qualifications Required: - Relevant experience in diagnosing and resolving technical issues. - Hands-on experience with hardware, software, printers, scanners, and LAN systems. - Strong understanding of operating systems. - Ability to prioritize and manage multiple tasks effectively. - Excellent communication and problem-solving skills. (Note: No additional details of the company are present in the provided job description.),