Key Relationship Management Maintain strong, strategic relationships with key customer stakeholders to ensure seamless planning and execution of deliverables. Foster customer trust and engagement to facilitate timely invoice clearance and support effective payment collection. Act as a point of escalation for operational or service delivery issues to ensure customer Mining & Solution Development Communicate Knowledge Lab (KL) initiatives in new solution development and proactively discuss relevant use cases with customers. Identify opportunities for account mining and drive value-added services to enhance customer & Operational Excellence Evaluate the implementation of engineering initiatives in coordination with Assistant Managers. Periodically review adherence to defined operational processes and recommend modifications to enhance efficiency and delivery standards. Team Development & Reporting Train and mentor Assistant Managers and Field Executives in relationship management, reporting, and standardized MIS practices. Ensure consistent and accurate submission of operational data and reports. Process Optimization & Compliance Recommend and implement process improvements in alignment with customer expectations and operational effectiveness. Drive continuous improvement culture across operational units. Cost & Budget Management Prepare and monitor delivery budgets; track and analyze variances to control operational costs. Identify cost optimization strategies without compromising service quality. MIS & Performance Monitoring Generate and maintain customer-wise MIS reports to support management in decision-making. Track and evaluate customer-wise profitability; lead at least two effectiveness improvement initiatives per quarter. Payment Collection Oversight Monitor customer accounts for outstanding payments and lead proactive follow-ups for timely collection. Coordinate with finance and customer teams to resolve disputes or issues delaying payments. Establish and track metrics for DSO to improve cash flow health. (ref:iimjobs.com) Show more Show less

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