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Location: Gurugram (Work from Office) Reso is a leading research organization headquartered in Bahrain, renowned for providing high-quality, on-demand research services to its client. With teams across Bahrain, India, the UAE, Egypt, and Saudi Arabia, Reso combines regional expertise with global standards to provide exceptional solutions. Reso is hiring a Knowledge Management Manager for its office at Gurugram, India. Responsibilities: The KM Manager will lead the design, implementation, and evolution of Reso’s knowledge management practices. The role involves overseeing codification efforts, knowledge-sharing programs, and the continuous improvement of repositories and dashboards. As a team lead, the manager will drive cross-functional collaboration, mentor junior KM staff, and champion innovative approaches to improve knowledge discoverability and reuse. This position requires strategic thinking, stakeholder engagement, and familiarity with KM platforms such as SharePoint and Power BI. Key Responsibilities: Define and lead the implementation of the knowledge management strategy in alignment with business goals Oversee the codification and sanitization of deliverables, templates, and internal knowledge documents Design and implement structured project insight and overview templates to enable capability building and support proposal development Develop internal knowledge products such as policy handbooks, training modules, and capability materials to support team effectiveness and operational consistency Support external client engagements by contributing to client-facing deliverables, including proposals, presentations, and system or process implementations—through the provision of strategic insights, subject-matter expertise, and hands-on execution support. Plan and drive structured knowledge-sharing sessions across teams, functions, and geographies Manage and continuously improve knowledge repositories, ensuring structured metadata, tagging, and usability on platforms like SharePoint Develop and enhance Power BI dashboards to track usage, adoption, contributions, and engagement metrics Monitor effectiveness of KM systems and recommend improvements based on analytics and user feedback Lead, mentor, and manage junior KM team members to ensure consistent execution and capability development Foster a culture of knowledge contribution through internal campaigns, incentives, and collaboration with cross-functional teams Identify and implement innovative approaches (e.g., AI tagging, automated insights) to streamline KM workflows and improve content discovery Lead process flow identification, documentation and opportunity identification across multiple business functions Contribute to thought leadership initiatives by developing articles and best practice content Ensure compliance with organizational information security policies and documentation protocols Represent KM in leadership discussions and cross-functional initiatives to scale its value across the organization Job skills and requirements: Bachelor’s/Master’s degree in IT, Information Management, Business, Communications, or a related field 5+ years of experience in the KM domain, preferably in a professional services or consulting environment Demonstrated experience leading KM initiatives, driving adoption, and managing content systems Proficiency with SharePoint, Power BI, and enterprise collaboration tools Strong leadership, stakeholder management, and mentoring skills Excellent project planning, coordination, and communication abilities Proactive mindset with a focus on innovation, process improvement, and user experience Analytical and structured problem-solving skills with attention to detail To learn more about us, visit www.resoinsights.com and follow our Instagram account @lifeatreso Show more Show less
