Key Agency Manager

Job Description

JOB PROFILE Position Key Agency Manager Location Chattisgarh Reporting Mgr. Name - ABM/ DBM/ Branch Manager / Sr. Branch Manager – Agency Department Retail Sales Reporting Mgr. Designation ABM/ DBM/ Branch Manager / Sr. Branch Manager – Agency Offered Grade Senior Executive Our Purpose At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” Our Values Commitment Innovation Empathy Collaboration Transparency Proficiency Level (Please Tick) L1: - HEAD OF FUNCTION/BUSINESS (Sr. Leadership Team) L2: - MANAGER OF MANAGER L3: - MANAGER L4: - INDIVIDUAL CONTRIBUTOR About Niva Bupa Health Insurance Company Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it. Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry. Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team. ESG: Supporting action to protect, restore and regenerate local environments for the benefit of our customers our people, our communities and wider society For more Details visit our website- www.nivabupa.com Key Roles & Responsibilities Primary Role Description: - Enable achievement of key business outcomes Build a quality Agency by focusing on quality of hire and skilling Ensure adherence to all statutory and compliance requirements Key Roles & Responsibilities: Achievement of Business Plans  Ability to manage all the parameters of their business;  Recruitment  Activation  Premium Collection  Case Rate and Case count  Persistency  Ensure that the Agents are engaged, motivated and productive by forging a strong relationship  Ensure that Agents are constantly inducted, activated and productive  Drive the incentive schemes to ensure that the Agent’s income exceeds benchmark  Drive the R&R schemes floated by HO, ZO and branch  Support the Agents in liaison with the HO for addressing their requirements/ concerns  Being fully compliant to all the norms laid down by the regulators and the company  Manage channel conflicts in the team  To achieve product wise targets & profitability  Understand the Agent’s business in depth and seek opportunities for business development and revenue generation Team Building  Goal setting of all Agents in the team  Regular and periodic review, monitoring and mentoring of all the relationship they are managing to ensure that they are on track to achieve their goals  Regular Field observation and Demonstration with the agency force  Regular Agent visit Key Requirements – Education & Certificates Education Graduation in any discipline from a recognized educational institute Experience Key Requirements - Experience & Skills 4-6 years of relevant work experience Key Functional Competencies Functional competency Beginner Intermediate Expert Convincing Skills Yes Product/Insurance Knowledge Yes Continuous Learning Yes Technology Proficiency Yes Team Work Yes Problem Solving & Analytical Skills Yes Compliance& Regulatory Knowledge Yes Customer Focus Yes Comments if Any/ Add. Comp. NBHI Core Competencies Behavioral Competency Behavioral competency Beginner Intermediate Expert Execution Excellence Stakeholder Management Driving Results Process Adherence Continuous Self-Development Targets/ KRA/ KPI (Tentative Business Nos./ Goals, Measure of Success & Weightages) Goals Measures of Success Weightage Company MOS Defined as per Company Policy Defined as per Company Policy New GWP Renewal GWP Renewal no. of cases Active agents and PA New Agents Hiring Audit findings Unnati - Employees whose vintage less than 1 Year then below targets are applicable: From To Minima Key Agency Manager Associate Partner 3,600,000 Functional Hierarchy/ Reporting Matrix Hiring Manager has to inform the TA Team about the Reporting manager’s grade and the candidate’s grade. (Reporting Manager and Prospective New Hire Grade to be clearly mentioned below) M1 M2 M3 M4 M9 M5 M8 M6 M7 Show more Show less