Key Accounts Manager - B2B

Position Overview:

• Manage and grow a key long-standing client account
• Act as a strategic partner to the client while driving revenue growth
• Handle demanding stakeholders with a calm, solution-oriented approach
• Ensure sustained customer satisfaction and relationship strength

Client Relationship Management:

• Act as the single point of contact for assigned key account
• Build and sustain relationships with senior client stakeholders
• Proactively address client concerns to maintain high satisfaction levels

Account Strategy & Growth:

• Identify upselling and cross-selling opportunities within the account
• Drive account growth and increase overall business volume
• Develop and execute account strategies aligned to revenue targets
• Conduct regular performance and review meetings with clients.

Problem Solving & Conflict Resolution:

• Resolve client issues professionally and within defined timelines
• Handle complex or impractical client requests tactfully
• Maintain composure and trust during high-pressure situations

Internal Coordination:

• Collaborate closely with Production, Sales, Design, and other teams
• Ensure timely delivery and quality output as per client expectations
• Align all internal stakeholders through effective communication

Performance Tracking & Reporting:

• Monitor account performance, sales growth, and new developments
• Track issues and ensure timely closure
• Analyze client feedback to drive service and process improvements

Autonomous Working:

• Independently manage day-to-day account operations
• Take ownership of client deliverables and business outcomes
• Drive growth with minimal supervision

Authority & Decision Making:

• Approve pricing and discounts within defined limits
• Approve customer orders as per company policy
• Escalate critical issues to senior management when required
• Negotiate contracts and commercial terms with clients

Education:

• Bachelors or Masters degree in Business, Marketing, or related field
• MBA preferred

Required Skill Set:

• Strong communication and stakeholder management skills
• Advanced proficiency in Microsoft Excel and analytical thinking
• Excellent problem-solving and negotiation capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong business acumen with revenue-focused mindset
• Confident, resilient, and independent working style
• Proven experience managing demanding clients and complex accounts.

• Bonus

• Travel Allowance:

  Comprehensive coverage for client visits and business trips across India.

• Stay Allowance:

  Reimbursement for accommodation during travel and client engagement.

revolutionize label manufacturing solutions