Key Accounts Manager

Job Description

Role & responsibilities : Reviewing Operations team performance and gaps to be identified, planned & executed to their best to the organization. Identify Market opportunities and insights: New task opportunities within the client stream and continued engagement with client team and operations team Market visit calendar to be published for each month by the 15th of the previous month & to be shared in the monthly review as plan vs achievement’ Build a 1+1 succession plan for up to OE/OM levels. Have a competency development and execution plan with timelines for self & Team Invoicing & Payment - ensure on time billing & collection that includes variable fee CSAT - Measures Annually, Deep analysis on reasons of areas of concern scored low by the client, Action plan to improve on those areas, follow up in the monthly meeting on progress of the low points to ensure we don’t get poorly scored the next time, Suggesting and implementing ways to improve on other parameters to improve overall scores Wallet Share - Specific to Deep Delivery engagement, continued merchandizing & In store promoter program Cross category task acquisition - new geography task acquisition. Deliver target gross margin to each acquired task Build Consistency with Client Category team to in-store execution, branding, signage & adjacencies to execution Support & execute pure staffing & staff augmentation program pay roll management Strategize and suggest newer execution methods to leverage market insights, cross category, competition learning In addition to above duties and functions any other assignment given by the management occasionally or on a daily basis is to be performed respectively.