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HERITAGE FOODS LIMITED
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Key Accounts Executive (e-com)

Key Accounts Executive (e-com)

HERITAGE FOODS LIMITED

3 - 6 years

4 - 8 Lacs

mumbai

Posted:2 weeks ago| Platform:

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Skills Required

distribution sales marketing key accounts crm order processing supply chain channel sales logistics distributor sales business development corporate sales fmcg sales channel partners b2b sales key account management distribution management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Overview:

E-commerce Operations Executive ensures smooth, efficient, and profitable online/e-com operations by managing inventory, order fulfillment, shipping, customer service, and website functionality. Their role is crucial in enhancing the customer experience and driving sales.

Key Responsibilities :

Inventory ManagementOversee inventory levels and ensure accurate stock information.
Manage replenishment processes to prevent stock outs or overstocking.

Order Fulfillment
Coordinate order processing, packaging, and shipping.
Ensure timely and accurate delivery to customers.

Customer Service
Address customer inquiries and resolve issues promptly.
Maintain a positive customer experience throughout the online shopping journey.

Ensure Online platform/ website functionality
Co-ordinate with concern to maintain and optimize the e-commerce website
Ensure a seamless, user-friendly experience with smooth navigation.

Distribution/Supplies/Logistics
Co-orination with distribution team / sales team for proper shipping methods, rates, and delivery options.
Optimize cost-effectiveness while ensuring customer satisfaction and timely supplies.

MIS reports and Data Analysis
Monitor sales performance and identify trends.
Use data insights to optimize operations and improve efficiency.

Process Improvement
Continuously evaluate and enhance e-commerce operations.
Streamline workflows, reduce costs, and improve customer satisfaction.

Collaboration
Work closely with sales, distribution, operations, plant, quality, marketing and customer service teams.
Ensure seamless operations and alignment with business goals.

Technology Implementation
Implement and manage e-commerce platforms, software, and tools.
Automate processes to enhance efficiency.

Budget Management
Manage budgets related to inventory, shipping, and marketing.

Reporting
Prepare regular reports on e-commerce performance.
Track key metrics such as sales, inventory, and customer service performance.

Must have relevant experience in any FMCG/ ecom industry with desired qualities as

Strong Analytical Skills - Ability to interpret sales data, track key performance metrics, and identify trends.

Attention to Detail - Ensure accuracy in inventory management, order processing, and reporting.

Problem-Solving Ability- Quickly address operational issues, such as supply chain disruptions or website malfunctions.

Technical Proficiency - Familiarity with e-commerce platforms & Knowledge of inventory management systems, CRM tools.

Organizational & Multitasking Skills - Manage multiple tasks, such as inventory control, logistics, and customer service, simultaneously.

Communication & Collaboration- Internal teams (marketing, sales,Opns, distribution ) and external partners (suppliers, ecom/channel partners)

Customer-Centric Mindset- Focus on delivering a seamless and satisfying shopping experience & Address customer concerns promptly.

Adaptability & Innovation - Stay updated on e-commerce trends, technologies, and consumer behavior.

Accountability & Decision-Making - Take ownership of operations and drive process improvements.

Financial & Budgeting Skills-Manage operational costs, optimize shipping expenses, and monitor return on investment.

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HERITAGE FOODS LIMITED

Food Processing

Hyderabad

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Key Accounts Executive (e-com)