Key Accounts Executive (e-com)

As an E-commerce Operations Executive, your primary responsibility will be to ensure the smooth, efficient, and profitable operations of our online/e-commerce platform. You will play a crucial role in managing inventory, order fulfillment, shipping, customer service, and website functionality to enhance the overall customer experience and drive sales. Your key responsibilities will include overseeing inventory levels, managing replenishment processes, coordinating order processing, packaging, and shipping, addressing customer inquiries promptly, and maintaining a positive customer experience throughout the online shopping journey. Additionally, you will be responsible for co-ordinating with various teams to maintain and optimize the e-commerce website, ensuring a seamless and user-friendly experience for our customers. You will work closely with sales, distribution, operations, plant, quality, marketing, and customer service teams to ensure seamless operations and alignment with business goals. Your role will also involve implementing and managing e-commerce platforms, software, and tools to automate processes and enhance operational efficiency. Managing budgets related to inventory, shipping, and marketing, preparing regular reports on e-commerce performance, and tracking key metrics such as sales, inventory, and customer service performance will be part of your responsibilities. To excel in this role, you must have relevant experience in the FMCG/e-commerce industry and possess strong analytical skills, attention to detail, problem-solving ability, technical proficiency, organizational and multitasking skills, effective communication and collaboration skills, a customer-centric mindset, adaptability, innovation, accountability, decision-making skills, and financial and budgeting skills. If you are someone who is passionate about e-commerce operations, thrives in a dynamic and fast-paced environment, and is committed to driving process improvements and delivering exceptional customer experiences, we would love to have you join our team.,