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HERITAGE FOODS LIMITED
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Key Accounts Executive (e-com)

Key Accounts Executive (e-com)

HERITAGE FOODS LIMITED

3 - 6 years

4 - 8 Lacs

mumbai

Posted:2 weeks ago| Platform:

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Skills Required

data analysis sales marketing mis key accounts order processing production investment banking logistics business development distribution capital market futures corporate sales derivatives key account management quality assurance manufacturing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Overview:
E-commerce Operations Executive ensures smooth, efficient, and profitable online/e-com operations by managing inventory, order fulfillment, shipping, customer service, and website functionality. Their role is crucial in enhancing the customer experience and driving sales.

Key Responsibilities :

Inventory ManagementOversee inventory levels and ensure accurate stock information.
Manage replenishment processes to prevent stock outs or overstocking.

Order Fulfillment
Coordinate order processing, packaging, and shipping.
Ensure timely and accurate delivery to customers.

Customer Service
Address customer inquiries and resolve issues promptly.
Maintain a positive customer experience throughout the online shopping journey.

Ensure Online platform/ website functionality
Co-ordinate with concern to maintain and optimize the e-commerce website
Ensure a seamless, user-friendly experience with smooth navigation.

Distribution/Supplies/Logistics
Co-orination with distribution team / sales team for proper shipping methods, rates, and delivery options.
Optimize cost-effectiveness while ensuring customer satisfaction and timely supplies.

MIS reports and Data Analysis
Monitor sales performance and identify trends.
Use data insights to optimize operations and improve efficiency.

Process Improvement
Continuously evaluate and enhance e-commerce operations.
Streamline workflows, reduce costs, and improve customer satisfaction.

Collaboration
Work closely with sales, distribution, operations, plant, quality, marketing and customer service teams.
Ensure seamless operations and alignment with business goals.

Technology Implementation
Implement and manage e-commerce platforms, software, and tools.
Automate processes to enhance efficiency.

Budget Management
Manage budgets related to inventory, shipping, and marketing.

Reporting
Prepare regular reports on e-commerce performance.
Track key metrics such as sales, inventory, and customer service performance.

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HERITAGE FOODS LIMITED

Food Processing

Hyderabad

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Key Accounts Executive (e-com)