Key Account Manager

Key Responsibilities

• Own account P&L outcomes including

  Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores

• Build multithreaded relationships across

  CXO, Product, Compliance and Procurement teams

• Drive platform adoption by shaping

  customer success plans, product usage KPIs and quarterly business reviews (QBRs)

• Identify and execute

  upsell and cross-sell

  opportunities across product lines to expand customer footprint
• Lead contract renewals, commercials and negotiations with a solutions-first mindset
• Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans
• Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM
• Champion account governance and escalation resolution to ensure high-quality delivery and service experience

Skills & Competencies

• Strong enterprise account management and SaaS upsell experience
• Commercial ownership & contract negotiation excellence
• Customer-centric problem solving & strategic account planning
• High stakeholder management maturity (multi-country/global exposure preferred)
• Excellent storytelling & data-driven business impact articulation

Must Have

• 4-6+ years

  of experience managing

  existing business

  in SaaS/HCM/FinTech/Enterprise platforms
• Proven track record of driving

  NRR (120%+ preferred)

  within assigned accounts
• Experience leading

  renewals, upsells and enterprise commercials

• Ability to build

  deep customer trust and long-term strategic relevance

• Strong fluency in business metrics, product adoption modeling, and value realization frameworks
• Hands-on experience with account management CRMs like Salesforce, Zoho, HubSpot, and similar
• Ability to manage clients independently with minimum supervision

• Ability to join a small and growing team, and work with some of the coolest people you ve ever met.
• Opportunity to make an impact and leave your mark on this organization
• Competitive compensation, with the ability to shape your own career trajectory
• Go the extra mile with Learning and Development