Key Account Manager

Position: Key Account Manager.

Education: Any Graduate/BBA/MBA Experience

Experienced Industry: Travel/Transportation/Mobility/Hospitality/Logistics

Notice Period: Immediate or 1 month.

Job Description:

Key Account Manager. will be responsible for managing the customer lifecycle from on boarding to renewal and developing long-term relationships with our clients. This role will focus on ensuring customer satisfaction and driving adoption and usage of our products.

Responsibilities:

• Developing and executing customer success plans for assigned accounts Monitoring customer usage and adoption of our products Proactively engaging customers to ensure they are receiving maximum value from our solutions
• Developing and executing strategies to increase customer retention Identifying customer needs and upselling opportunities
• Working closely with the sales team to provide product feedback and customer insights
• Resolving customer inquiries and issues in a timely manner
• Developing relationships with customers to ensure customer satisfaction Tracking and reporting customer success metrics

Requirements:

• At least 3+ years of customer success experience in Account management. Outstanding customer service skills
• Ability to listen, earn trust, and consult with clients
• Ability to effectively manage time to maximize results
• Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems
• Strong problem-solving skills and resourcefulness

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund