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Gokwik Commerce Solutions
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Key Account Manager

Key Account Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Gokwik Commerce Solutions

6 - 8 years

18 - 20 Lacs

gurugram

Posted:2 hours ago| Platform:

Apply

Skills Required

relationship management team management debugging mentor account management stakeholder management enterprise sales sql account planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 15,000+ merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

This role isn t just about account management it s about owning and growing strategic merchant relationships that are core to GoKwik s success. You ll work directly with top enterprise merchants, ensuring their sustained growth, retention, and expansion. As a player-coach, you ll mentor a high-performing team, roll up your sleeves when needed, and serve as the merchant s strongest advocate within GoKwik. If you thrive on building trust, solving complex challenges, and driving business impact, this role will put you at the center of GoKwik s merchant-first mission.

What You ll Own

Merchant Growth & Relationship Management
Own strategic relationships with top enterprise merchants be their first call, last call, and everything in between
Build long-term trust beyond transactional connects
Identify and execute expansion opportunities; upsell and cross-sell naturally
Team Leadership & Scale Building
Mentor, coach, and scale a high-performance merchant success team
Lead by example this is a player-coach role, not an ivory tower position
Set the bar for excellence in merchant engagement, support, and growth
Merchant-First Problem Solving
Deep dive into merchant challenges and proactively solve them
Partner with Product, Growth, and Tech to co-create merchant-centric solutions
Be the merchant s voice in every internal discussion and decision

Who You Are

5-8 years of experience in Customer Success, Account Management, or Enterprise Sales
Background in SaaS, Fintech, Payments, or E-commerce enablement
Proven success managing enterprise merchants driving satisfaction, growth, and stickiness
Player-coach mindset: you lead teams but also love being on the ground
High on hustle, empathy, and follow-through
Strong commercial acumen with a balance of relationship management and P&L ownership
Comfortable navigating ambiguity and building processes in a startup environment
Good technical depth able to understand APIs, integrations, webhooks, and product workflows to guide merchants through setup, debugging, and optimisation
Data-driven in decision-making comfortable working with dashboards, usage metrics, SQL/Sheets, funnels, and insight-led account planning

Why GoKwik?

At GoKwik, you won t just manage merchants you ll be the engine driving their growth and retention. You ll work with some of the fastest-scaling enterprise brands, directly shape GoKwik s merchant success strategy, and build scalable models for long-term impact. Expect a high-density talent environment, an outcome-first culture, zero bureaucracy, and the freedom to lead with ownership. Backed by leading global investors, we re future-proof, fast-paced, and built for builders like you.

Required Skills

Team Management
stakeholder management

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Key Account Manager