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Job Description Account Manager As an Account Manager at SRV Media, you will be actively involved in media buying and planning, contributing directly to the execution and success of client campaigns. Your responsibilities will include managing day-to-day affairs of ongoing campaigns, tracking performance reports, overseeing project delivery and activities, coordinating across departments, maintaining client relationships, and exploring opportunities for cross-selling and up-selling. Key Responsibilities : Client Relationship Management: Consistently engage with clients to provide timely updates on campaign advancements. Comprehensive Brief Documentation and Task Management: Ensure precise and thorough documentation of briefs, validate them with clients according to established protocols, and effectively communicate briefs to internal teams through email and kick-off meetings. Project Planning, Execution, and Successful Delivery: Develop, implement, and oversee the execution of client projects, ensuring the achievement of all established goals and KPIs. Strategic Leadership in Cross-Selling, Upscaling, and Media Management: Lead cross-selling and upscaling efforts while also overseeing strategic media buying and planning. Leverage opportunities to expand client engagement and optimize media investments, ensuring effective campaign execution and maximum ROI. Requirements Experience : 0 - 2 years of experience in account management. Experience in a digital marketing agency is preferred. Skills : Proficiency in basic SEO, SEM, PPC, social media, content marketing, and familiarity with analytics tools. Demonstrates a willingness to learn and adapt with effective conflict resolution and decision-making skills. Good skills in building and maintaining client relationships, managing expectations, and striving to retain clients. Ability to contribute to the development and implementation of basic strategic plans, drive for innovation, and achieve initial business objectives. Strong problem-solving skills, time management, and attention to detail. Additional Qualities Quickly adjust to changing needs and take initiative to address issues. Effectively manage relationships and excel in cross-functional teams. Think innovatively to ensure high-quality, precise deliverables. Take ownership and inspire the team towards achieving strategic goals. Foster strong interpersonal relationships and promote effective teamwork. Show more Show less
