Key Account Manager- Marketplaces

Job Purpose

Amazon and Myntra

Key Responsibilities (KRAs)

1. Business Planning & Growth

• Develop monthly/quarterly/annual sales targets and growth strategy for Amazon and Myntra.
• Analyze sales trends and ensure consistent revenue growth.
• Identify opportunities for upselling, cross-selling, and new product launches on platforms.

2. Assortment & Catalog Management

• Manage listings, catalog hygiene, product titles, descriptions, keywords, and imagery.
• Ensure timely go-live of new SKUs, content updates, and seasonal refreshes.
• Work with internal content/design team and platform teams for visibility.

3. Inventory & Supply Chain Coordination

• Maintain healthy stock levels, raise POs, manage stock reconciliations.
• Monitor fill rates, return rates, and aging inventory reports.
• Coordinate with warehouse/operations teams to resolve supply issues.

4. Platform Relationship Management

• Serve as the key POC for category managers/buyers at Amazon and Myntra.
• Represent the brand in joint business planning and negotiation of visibility campaigns.
• Stay updated on platform policies, category shifts, and new tools.

5. Advertising & Visibility Planning

• Plan and execute paid media strategies (Amazon Ads, Myntra visibility modules).
• Track ACoS, ROAS, and optimize spends across campaign types.
• Leverage platform events (BBD, EORS, Prime Day, etc.) for maximum exposure.

6. Performance Reporting & Analytics

• Share weekly/monthly dashboards with internal teams (sales, returns, ads).
• Analyze consumer behavior, traffic, and conversion funnel metrics.
• Identify gaps and recommend solutions to boost performance.

7. Compliance & Operational Hygiene

• Ensure platform compliance (product labeling, packaging, documentation).
• Handle negative customer reviews, penalties, and operational escalations.
• Coordinate with legal/compliance teams when necessary.

Key Skills & Requirements

• 3–5 years of experience managing accounts on Amazon and Myntra (brand or aggregator side).
• Strong knowledge of Seller Central, Myntra Partner Portal, ad platforms.
• Proficient in Excel, data analysis, and campaign reporting.
• Excellent communication and negotiation skills.
• Highly detail-oriented, self-driven, and proactive.