Key Account Manager - Ecommerce

Purpose – Why does it Exist?

Key Performance Indicators

• Sales - GMV, NC
  
• Market Share Optimization
  
• Strategic value seen in us by the channel partner
  
• Account Relationships
  

Key Responsibilities

• Serve as the primary point of contact for the respective channel, building and maintaining strong relationships.
  
• Negotiate and manage agreements, ensuring favorable terms and maximizing profitability.
  
• Plan and optimize budget allocation
  
• Collaborate with the platform to optimize product listings, promotions, and overall performance
  
• Responsible for generating maximum revenue from accounts handled
  
• Analyze sales data, identify trends, and make recommendations to improve performance.
  
• Collaborate with internal teams (e.g., supply chain, marketing) to ensure smooth order fulfillment and inventory management
  
• Monitor product availability, resolve any operational issues, and ensure a positive customer experience
  
• Planning and presenting reports on account progress, goals and initiatives with larger teams
  
• Track and analyse key performance indicators (KPIs) such as sales, revenue, and customer feedback
  
• Ensuring brand positioning across the accounts
  

Experience & Qualifications

• Graduate with 5 years of experience as a key account manager in a D2C start-up
  
• Able to multitask, prioritise and manage time efficiently
  
• Able to analyse data and sales statistics and translate results into better solutions
  
• Strong communication, negotiation, and relationship-building skills.
  
• Proficiency in Microsoft Excel and experience with e-commerce analytics tools.
  
• Ability to work independently, prioritise tasks, and manage multiple projects simultaneously