Key Account Manager - Ecommerce

The Key Account Manager E-commerce will play a crucial role in driving business growth and overseeing the end-to-end relationship with key e-commerce accounts. Your responsibilities will include strategic planning, account management, and ensuring operational excellence to maintain product availability, accurate pricing, and seamless promotion execution. Collaborating with various stakeholders is essential to achieve organizational objectives and align with specific account goals while establishing robust systems and nurturing strong account relationships. Execute the annual business plan for designated e-commerce accounts, ensuring alignment with company objectives. Develop Joint Business Plans (JBP) with key accounts by integrating customer and organizational goals, and maintain accurate and competitive pricing on all listed products. Manage product availability and distribution on e-commerce platforms, ensuring accurate listings and pricing. Establish a distribution infrastructure in line with the Go-To-Market (GTM) model to meet account demand and optimize distributor operations for order fulfillment and inventory management. Identify, appoint, and train distributors across locations as necessary to support account needs. Cultivate and sustain strategic relationships with key account stakeholders through regular meetings to understand their systems, processes, and business requirements. Act as the primary point of contact for account updates and lead quarterly performance reviews, analyzing metrics to identify opportunities and address challenges. Collaborate with marketing and channel teams to plan, execute, and monitor promotional activities and campaigns across accounts. Implement promotional strategies effectively, reviewing and adjusting based on account performance and competitive insights. Analyze account data regularly to track sales performance, promotions, and customer trends, utilizing insights for strategic decision-making. Prepare monthly sales forecasts for each account, ensuring accurate demand planning and alignment with stakeholders. Monitor competitor activity to adjust strategies and maintain competitiveness. Your role will also involve overseeing operations and process management to ensure smooth execution of tasks and maintain operational efficiency.,