Key Account Manager

To manage and grow an assigned portfolio of customers end-to-end, including calling, requirement understanding, quotation, order punching, and post-dispatch coordination, while maintaining accurate CRM records.

KEY RESPONSIBILITIES

1️ Customer Communication

• Make regular outbound calls to assigned customers
• Understand:
• Current requirements
• Future demand
• Delivery or service issues
• Build and maintain long-term relationships

2️ Quotation Management

• Prepare and share quotations as per requirement
• Coordinate for:
• Pricing approval
• Technical clarification
• Follow up on shared quotations for closure

3️ Order Processing

• Convert confirmed quotations into sales orders
• Ensure accuracy in:
• Item
• Quantity
• Delivery timelines

4️ Post-Dispatch Coordination

• Track dispatch status
• Confirm material receipt with customer
• Resolve issues related to:
• Short supply
• Damage
• Wrong material

5️ CRM & MIS Updates (Mandatory)

• Update CRM daily with:
• Call details
• Discussion summary
• Next follow-up date
• Ensure CRM data is accurate and up to date

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Commuter assistance
• Leave encashment
• Paid sick time

Work Location: In person