Key Account Manager

Job Description

We are looking for a highly motivated and customer-focused Key Account Manager to join our team in the dynamic payment gateway industry. As a Key Account Manager, you will be responsible for managing and growing strategic merchants/partners relationships to drive revenue and ensure long-term success. Key Responsibilities: Serve as the primary point of contact for key merchants/partners, understanding their business needs and providing exceptional customer service. Build and maintain strong relationships with key stakeholders within merchant/partner organizations, including managers, decision-makers, and influencers. Develop a deep understanding of merchants/partners industries, business models, and payment processing requirements to provide tailored solutions. Identify new business opportunities within existing accounts and develop account growth strategies. Conduct regular business reviews with merchants/partners, present performance metrics, identifying areas for improvement, and proposing solutions to enhance their payment processing capabilities. Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates. Provide timely and accurate forecasts to KAM HEAD - MME, highlighting potential risks and opportunities. Participate in industry events, conferences, and networking activities to strengthen merchants/partners relationships and generate leads. Required Qualifications: Master s degree in business, Finance, Marketing, or a related field. Skills and Experience: Proven experience in Key Account or in a similar merchants/partners-facing role, preferably in the payment gateway or fintech industry. Strong track record of managing and growing strategic merchants/partners relationships, achieving revenue targets, and driving customer satisfaction. Excellent communication, negotiation, and presentation skills. Ability to understand complex merchants/partners requirements and translate them into effective solutions. Strong business acumen and understanding of the payment gateway industry, including industry trends, competitors, and regulatory landscape. Ability to collaborate and influence cross-functional teams to ensure merchants/partners success. Travel Requirement: Travel includes 60% Domestic Travel