KAM Lead APAC- IJP

Our Success Has Been Recognized Globally

• Top 50 Fastest Growing Tech Companies in India – Deloitte Fast 50
• Marketing Automation Company of the Year (2019) – Frost & Sullivan
• Featured in the FT 1000: High-Growth Companies Asia-Pacific
• Rated a Top Product on G2, GetApp, and TrustRadius
  

Role: Senior Executive – Key Account Management (APAC)

Key Account Management team

Senior Executive – KAM (APAC)

4–8 years of experience

strategic account ownership, commercial growth, and cross-cultural relationship management

Key Responsibilities

• Manage a portfolio of strategic accounts across APAC, driving satisfaction, adoption, and retention
• Build trusted relationships with senior stakeholders, including executive-level decision-makers
• Understand customer business models, processes, and goals to design tailored success roadmaps
• Lead end-to-end product implementation and configuration in line with client requirements
• Proactively identify upsell, cross-sell, and renewal opportunities to achieve growth targets
• Develop regional account strategies, including success metrics, risk assessments, and expansion plans
• Collaborate with cross-functional teams (product, engineering, sales, support) to deliver impactful client outcomes
• Conduct regular business reviews, presenting performance insights and growth recommendations to clients and internal stakeholders
  

Qualifications

• Bachelor’s Degree (Business, IT, or related field) or equivalent professional experience in SaaS/software
• 4–8 years of experience in Key Account Management, Customer Success, or Enterprise Project Delivery (ERP, CRM, SaaS preferred)
• Proven track record in managing large/complex accounts and driving measurable commercial results (renewals, upselling, or expansions)
• Strong cross-cultural communication skills and experience engaging senior/executive stakeholders in APAC markets
• Ability to translate client needs into product-driven solutions and ensure business impact
• Commercial acumen with strong negotiation and relationship management skills
• Comfortable working in a high-growth, fast-paced, and regional environment