Key Responsibilities: Student Management: Serve as the first point of contact for students, addressing inquiries and concerns related to courses, schedules, and academy policies. Maintain a positive and supportive relationship with students throughout their learning journey. Guide students in course selection, ensuring they are aligned with their career goals and aspirations. Organize and conduct student orientations, providing necessary information regarding academy rules, schedules, and expectations. Desk Management: Manage the academy desk by handling all administrative tasks, including student registrations, attendance tracking, and maintaining student records. Coordinate with other departments (admissions, finance, etc.) to ensure seamless communication and a smooth process for students. Keep the academy desk organized, well-stocked with materials, and ensure that all student inquiries are handled promptly and professionally. Orientation Guidance: Conduct orientation sessions for new students, introducing them to the academys ethos, resources, and procedures. Provide ongoing academic guidance and support, helping students navigate their academic journey with ease. Offer career advice, mentoring, and information on salon industry trends, ensuring students are equipped for success post-graduation. Customer Service Communication: Address any concerns or complaints from students in a timely and professional manner, ensuring a positive experience throughout their education. Work closely with the Faculty and Academy Head to ensure that all student needs are met, including academic queries, personal concerns, and career advice. Administrative Support: Assist in the coordination of workshops, events, and other academy-related activities. Maintain accurate student files, progress reports, and other documentation as required. Assist with marketing efforts to promote the academy, including event coordination and promotional campaigns. Required Skills and Qualifications: Bachelors degree or equivalent in any discipline. Proven experience in a student-facing role, preferably in education or the beauty and wellness industry. Strong communication and interpersonal skills, with a focus on customer service and conflict resolution. Exceptional organizational skills and attention to detail. Ability to multitask and work effectively in a fast-paced environment. Knowledge of salon operations and the beauty industry is a plus. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). A passion for education and a strong desire to help students succeed. Preferred Skills: Previous experience in a consulting or guidance role. Familiarity with learning management systems (LMS) or student management software. Fluency in additional languages (English, Hindi, etc.) is an advantage.
