Front Office Manager

Company Description

The Indian Hotels Company Limited (IHCL) is a prestigious leader in the global hospitality industry, blending the rich tradition of Indian hospitality with unmatched global standards. Its flagship brand, Taj, is celebrated internationally and has been recognized as the World's Strongest Hotel Brand for three consecutive years. In addition to Taj, IHCL's portfolio includes diverse luxury and upscale brands such as SeleQtions, Vivanta, Ginger, Tree of Life, and Am Stays & Trails, among others. With over 335 hotels across 12 countries and 150 locations, IHCL continues a legacy pioneered by its founder, Jamsetji Tata, establishing itself as the hospitality industry leader in India and beyond.

Role Description

This is a full-time, on-site role for a Front Office Manager located in Shillong. The Front Office Manager will oversee the daily operations of the front office, ensuring exceptional customer service and the seamless operation of guest-facing areas. Responsibilities include managing front office staff, addressing customer inquiries, and maintaining customer satisfaction. The role also involves effective communication and collaboration with other departments to ensure a smooth guest experience.

Qualifications

• Proficiency in Front Office operations and Office Administration to manage day-to-day activities efficiently
• Strong skills in Customer Service and Customer Satisfaction, ensuring an exceptional experience for all guests
• Excellent Communication abilities, both verbal and written, to effectively interact with guests and team members
• Leadership and team management skills, with the ability to motivate a workforce and maintain a professional working environment
• Prior experience in a similar role within the hospitality sector is an advantage
• Bachelor's degree in Hospitality Management or a related discipline is preferred