Front Office Manager

Company Description

Gokulam Grand Kozhikode is a luxurious destination known for its grand poolside ambiance, vibrant rooftop experiences, and exquisite banquet facilities. It offers a fusion of opulence and hospitality in the city, making it a prime venue for celebrations and memorable stays. Situated in Kerala, India, Gokulam Grand Kozhikode prioritizes exceptional guest experiences and unparalleled service in a beautifully curated setting.

Role Description

This is a full-time, on-site role for a Front Office Manager in Kerala, India. The Front Office Manager will oversee daily operations of the front desk, ensuring guests receive exceptional service, manage staff schedules, handle guest inquiries, and coordinate with various departments to maintain smooth operations. The role involves maintaining quality standards, reviewing performance, and implementing improvements to enhance guest satisfaction and operational efficiency.

Qualifications

• Proficiency in customer service and guest relations to create a welcoming and professional environment.
• Strong leadership, team management, and scheduling skills to manage front office staff effectively.
• Excellent communication, problem-solving, and conflict resolution skills.
• Experience in using front office management software and tools is preferred.
• Attention to detail and the ability to handle multiple tasks in a fast-paced environment.
• Prior experience in hospitality or hotel management is a plus.
• Degree or diploma in Hospitality Management, Business Administration, or a related field is desirable.